Shipping policy

 

**Shipping Policy — Summa Opulentia**

*Effective Date: 31/07/2026

**Processing Time**

Every order requires 2–3 business days for processing before it ships. Orders are processed Monday to Friday, excluding public holidays. We aim to fulfil orders as quickly as possible, though processing times may fluctuate depending on order volume and stock availability.

**Shipping Methods & Delivery**

We ship domestic (UK) orders via Royal Mail and international orders via DHL. Domestic shipments are sent at discounted standard rates, while international shipping costs are calculated at checkout based on destination and weight.

Once your order ships, you'll receive tracking details by email. Delivery times depend on the carrier and destination, and we're unable to guarantee exact arrival dates. Please note that transit delays caused by the carrier, weather conditions, or customs processing are outside of our control.

**Insurance & Signature Confirmation**

For added protection, orders valued over £100 are shipped with insurance and require a signature on delivery. This helps confirm your package arrives safely. If you're not available to sign, you may need to arrange collection or redelivery directly with the carrier.

**Shipping Liability & Responsibility**

Once an order leaves our premises, we are not liable for:

Packages that are lost, stolen, or delivered to the wrong address
Delays caused by the carrier
Packages returned due to an incorrect or incomplete address supplied at checkout

That said, if any of these issues arise, please contact us first at studio@summaopulentia.com so we can help resolve things.

As we manage all shipping claims directly, we'll need your cooperation throughout the process. We will liaise with the carrier on your behalf to file a claim, and any refund or replacement depends on the outcome of that claim. If requested information (such as proof of loss or damage) isn't provided, we may be unable to secure a refund.

**Address Accuracy & Undeliverable Packages**

It's the customer's responsibility to ensure the shipping address entered at checkout is accurate. If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for covering the cost of reshipping it.

**International Shipping & Customs**

Customers outside the UK are responsible for any customs duties, import taxes, or fees charged by their destination country. Customs-related delays are outside of our control. If an international parcel is refused or cannot be delivered, the customer is responsible for the return shipping cost.

**Order Issues & Support**

If you have any concerns about your shipment, please reach out to us at [insert support email]. While we can't take on liability for carrier-caused issues, we'll help guide you through the claims process and work towards a resolution.