Refund policy

 

**All Sales Are Final**

Because our inventory consists of rare and limited pieces, every purchase is final. We do not process returns, exchanges, or order cancellations under any circumstance. Please examine all product photos, descriptions, and condition notes closely before completing your purchase, and reach out to us beforehand with any questions — we want you to feel fully confident in your decision.

**Resale Assistance Program (Not a Return or Refund)**

While all purchases are final, we know a piece may occasionally not work out. In certain cases, and entirely at our discretion, we may offer to buy an eligible item back from you.

Please understand: this program is optional and does not constitute a return or exchange. It is a distinct, elective transaction in which we may choose to repurchase your item under defined terms. When approved, it is treated as its own resale transaction with independent pricing.

How it works:

If your item qualifies, we may offer to repurchase it for a percentage of its original price (not including tax or shipping), typically refunded to your original payment method.

In some cases, we may instead offer store credit at a somewhat higher value. The final offer amount depends on the item's condition, current demand, and other factors, and remains entirely at our discretion.

Once we receive and inspect the item, payment will be issued to your original payment method or as store credit, as applicable.

Eligibility requirements:
You must reach out to us within 7 days of receiving your item.
The item must be unworn/unused and in its original delivered condition.
All tags, packaging, and included accessories must be returned with it.
The item must pass our detailed inspection and authentication review.
Earrings and other intimate products are excluded from this program and remain final sale.

This is a discretionary buyback service, not a cancellation of your original purchase. We make no guarantee that a resale offer will be extended, and we reserve the right to decline based on the item's condition, category, or your purchase history.

This program operates under the terms of our separate Consignment & Sales Agreement.

Once a buyback is approved:

We will send you a prepaid return shipping label.
After we receive and approve the item, payment will be issued via your original payment method or as store credit, depending on the circumstances.

**Summa Opulentia Authenticity Guarantee (1-Year Coverage)**

We stand behind the authenticity of every item we certify, each of which undergoes a thorough, multi-step authentication process. Items sold with a Certificate of Authenticity from a recognized third-party authenticator are covered by our money-back guarantee for one (1) year from the date of purchase.

What this covers: if you have reason to believe a certified item is not genuine, you may file a claim under this guarantee within one year of purchase. To do so, you'll need to provide:

A written opinion from an independent, accredited authentication expert stating the item is not authentic.

Supporting evidence, including photos, serial numbers, and a description of the item's condition.

Documentation showing the item matches the original certification record (photos, serial numbers, condition at the time of sale).

After you submit a claim, we will:

Evaluate the evidence you've provided.

Arrange for you to send the item back to us, with a prepaid shipping label provided.

Examine the item to confirm:

It is the same item originally sold, with no substitutions or alterations.

Its condition remains consistent with what was recorded at certification.

If we confirm the item is both the one originally sold and genuinely inauthentic, we will:

Refund the full original purchase price (excluding tax and shipping) to your original payment method, or

Provide store credit of equal value, at your preference.

Limits and exceptions:

Coverage applies only to items sold with a Certificate of Authenticity.

Claims must be submitted within 12 months of purchase.

The item must remain in essentially the same condition as when it was sold; damage or alteration may void coverage.

Only the original buyer may submit a claim, and coverage cannot be transferred to a subsequent owner.

Summa Opulentia makes the final determination of eligibility following internal review.

If our review finds the item authentic, or if the outside assessment is inconclusive or unreliable, the item will be returned to you and no refund will be issued.

**Cancellations**

Since we fulfill orders promptly, we're unable to accept cancellation requests once an order has been placed. Orders enter our fulfillment process immediately upon confirmation, making it impractical to halt or reverse them.

In limited situations, we may approve a cancellation at our sole discretion, typically for:

Customers with an established purchase history with us
First-time buyers on [livestream platform], consistent with that platform's policies

Even under these circumstances, cancellation is never guaranteed and is evaluated case by case. Requests should be submitted as promptly as possible after purchase.

For livestream orders, requests submitted after the stream concludes will not be honored. For all other orders, cancellation is no longer possible once the item has shipped or reached the final stage of fulfillment.

**Questions?**

We're here to help — reach out anytime if you're uncertain about a purchase or want to know whether an item qualifies for our resale assistance program.

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